Please, take a moment to browse through the FAQs below.
How long will my order take?
- Cantor Prosthetic lens order takes 6 to 8 Weeks
- Nissel Custom lens order takes 6 to 8 Weeks
Do you have an exchange policy?
- Exchange/Return policy for Cantor Prosthetic lens: YES, exchanges for Cantor Prosthetic can be done up to 60 days after receiving the prosthetic lens, and they are for Fit and Color only.
- Exchange/Return policy for Nissel Custom lens: NO, there is no exchange policy or returns for Nissel Custom lenses because these are fully customized for each individual patient. However, we provide up to two free trial lenses to ensure the correct fit before ordering. Nissel Custom lens may be color adjusted to darken the iris only.
How can I find out the price of a lens?
Our pricing is available exclusively to registered Medcorp account holders. As a result, we’re unable to provide general price lists or pricing information prior to account setup. If you’re interested in ordering our lenses, please get in touch with our team who will be happy to help you with setting up an account and guide you through the ordering process.
When should I replace my lens?
Cantor Prosthetic and Nissel Custom soft contact lenses can be worn for up to a year (12 months) if worn daily. However, lens replacement should be recommended by your Eye Care Professional for your individual needs.
How should I take care of my lens?
Cleaning and using your contact lenses properly will help keep your eyes healthy and free from infections. Contact lenses have to be disinfected with contact lens solution every day to prevent infections. Your contact lens prescriber will tell you how to do this. To look after your reusable contact lenses safely:
- Clean your lenses after you take them out by rubbing them with your contact lens solution
- Rinse your lenses with contact lens solution after cleaning them
- Leave them in the disinfecting solution overnight
- Never reuse disinfecting solution or top it up – throw it away and use fresh solution every time
- Only use the solution recommended by your contact lens practitioner, and follow the instructions carefully
- Follow your practitioner’s instructions for cleaning your storage case (do NOT use tap water)
- Replace your lens case at least once a month
- Never decant your solution into smaller travel-size bottles
What solutions do you recommend?
- for Cantor Prosthetic lenses we recommend the use of OPTI-FREE® PureMoist Solution by Alcon
- for Nissel Custom lenses we recommend the use of CLEAR CARE® Cleaning & Disinfecting Solution by Alcon
If you can’t find the answer you need or you want to talk things through in more detail, reach out to our team. We are always happy to offer clear guidance and friendly support.